Returns & Exchanges
7 Day Return Policy
Although most stores prohibit the return of swimwear, we believe it provides an essential service and piece of mind knowing you have the option of a return for store credit. Please note that we do not offer refunds.
Please inspect your items once you receive them. We can accept returns that are postmarked and shipped out within 7 days of receiving them with these conditions:
- CLEARANCE and FINAL SALE ITEMS: Gift cards, electronic gift certificates, SALE items and store credits are all final sale items. CLEARANCE and FINAL SALE items cannot be returned for exchange, credit, or refunds.
- NEW CONDITION: All items are to be in new condition with tags, hygienic liners, packaging, boxes, in original condition. Items should also be unsoiled, have no evidence of fragrance, makeup or deodorant, and have not been washed.
- DIRECT EXCHANGE: Direct exchanges where we swap one item for another are not possible since we cannot guarantee the desired item will be in stock. Many of the items in our collections are limited editions. We recommend you purchase the desired size or item to ensure we have inventory. Then, you may simply send back the item(s) you wish to exchange for store credit towards the new item(s) as long as it is returned with in the 7 day return policy window and in NEW CONDITION.
- To Return an item to our warehouse:
- Contact us at info@NVeeUs.com for a return ID number and to receive instructions on return via RMA.
- Return shipping is at the customer’s expense. Shipping fees are non-refundable. You may use any shipping company of your choice (USPS, FedEx, UPS, etc.) to ship your return package back to us.
- Print the RMA email and send your item(s) back within 7 days of the order delivery date. Ensure that tags are attached, and items are in New Condition.
- When your package reaches our facilities and is processed by our Returns Department, you will be issued a store credit to use towards any item site wide. We do not offer refunds.
- DAMAGED, DEFECTIVE or WRONG ITEM SENT: If you believe you have received a damaged or defective item, or items different from what you have ordered, please contact our customer support at info@NVeeUs.com for assistance. We are happy to resolve the issue for you. :)
- ITEMS THAT CANNOT BE RETURNED:
- Items outside of the 7 day return period
- Items missing tags and/or not in New Condition.
- Gift cards, electronic gift certificates, store credits.
- Sale, Clearance and Final Sale items.